At Tufnell Park Flowers, we take great pride in delivering only the freshest, highest quality flowers to our customers in Tufnell Park and the surrounding neighbourhoods. Our fresh flowers guarantee means every bouquet and arrangement is carefully prepared on the day of dispatch to ensure vibrant blooms and lasting beauty in your home or business. We stand by our promise of freshness, reliability, and outstanding service as your trusted local Tufnell Park florist.
We understand that flowers are delicate and, occasionally, may sustain damage during transit. If your flowers arrive in less than perfect condition or appear significantly wilted, please contact us promptly on the day of delivery. To help us resolve the issue quickly, please provide a clear description of the problem and, if possible, a photo of the damaged flowers. Our team will assess and respond to every damaged-on-arrival notification with care and efficiency.
Tufnell Park Flowers guarantees the floral arrangements you receive will remain visually fresh for a minimum of five days from the date of delivery, provided they are cared for according to the care instructions we provide. Some particularly sensitive varieties may have a shorter lifespan, and we’ll always let you know in advance if this is the case. Our priority is your satisfaction with the beauty and longevity of every arrangement delivered from our Tufnell Park shop.
Your happiness is important to us. In the unlikely event your flowers do not meet our freshness guarantee or arrive damaged, you have the option of a full refund or a replacement bouquet. Please notify us within 24 hours of delivery so we can arrange a swift and satisfactory resolution. Refunds are typically processed using the original method of payment, while replacements are arranged at your earliest convenience. Our team is dedicated to making things right in any situation where our flowers do not meet your expectations.
If you experience any issues with your order, service, or delivery—or wish to make a complaint—you may reach out to our team through the contact options provided on our website. We encourage you to supply your order details and a clear description of your concern so we can investigate promptly. All complaints are reviewed seriously by management, and we will acknowledge receipt of your message as soon as possible. We aim to resolve most complaints within two working days, keeping you informed throughout the process.
Tufnell Park Flowers is proud to serve households and businesses across the local community with exceptional floristry and customer care. Every bouquet we create represents our commitment to quality, freshness, and satisfaction. We value your trust and look forward to brightening your day with flowers, every time you order from us.
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