Welcome to Tufnell Park Flowers. These Terms & Conditions ('Terms') govern your use of our online flower delivery services and products, whether you are ordering from within Tufnell Park or the surrounding areas. By placing an order through our website, you agree to be bound by these Terms. Please read them carefully before placing your order. These Terms apply to all customers making flower delivery orders with us, ensuring transparency and mutual understanding.
Our online order process is designed to be straightforward and seamless for all customers in Tufnell Park and neighbouring areas. To place an order for flower delivery, you should browse our selection of bouquets and arrangements, choose your preferred items, and proceed to checkout.
When placing an order, you will be required to provide accurate delivery details, including the recipient’s full name, address, and contact information. The delivery address must be located within Tufnell Park or a designated surrounding area eligible for delivery. Please ensure all information is correct to prevent delays or failed deliveries.
After submitting your order, you will receive an order confirmation via the website. This confirms that we have received your order, but does not guarantee acceptance of the order. Acceptance occurs when your payment has been processed and we dispatch the order for delivery. We reserve the right to decline or cancel any order where necessary, for example, if the product is unavailable or there are issues with your payment.
We strive to keep our online selection updated and to fulfil every order as requested. However, due to the seasonal and perishable nature of flowers, some products may occasionally be unavailable. In such cases, we reserve the right to substitute items of equal or higher value and similar style. If significant changes are required, we will attempt to contact you with information about available alternatives. All efforts are made to maintain the quality and presentation of every arrangement for our local Tufnell Park flower delivery customers.
Tufnell Park Flowers offers flower delivery within Tufnell Park and nearby areas as specified during the order process. Deliveries are carried out on the scheduled date chosen by the customer, subject to availability and coverage. We make every effort to deliver within your chosen timeframe; however, delivery times are not guaranteed and may be affected by traffic, weather, or events beyond our reasonable control.
It is your responsibility to ensure someone is available to accept the order at the specified address. Where possible, if no one is available, our courier may attempt to leave flowers with a neighbour or in a safe place, and a delivery note will be left for the recipient. Additional delivery attempts or redeliveries may incur further fees.
If we are unable to deliver due to incomplete or incorrect details, or if the delivery address is outside our stated flower delivery area, your order may be delayed or cancelled without refund. Please check our delivery coverage carefully before ordering.
We accept payment for all flower delivery orders through secure online payment methods as displayed on our website. You must provide accurate and current payment information to complete your transaction. Payment is processed at the point of order. If your payment fails, your order will not be accepted or processed for delivery.
Your card issuer may undertake security checks. Tufnell Park Flowers is not responsible for any charges or fees incurred for payment processing or currency conversion. Please retain your payment receipt for reference.
All prices displayed are inclusive of VAT (where applicable) and are shown in pounds sterling (£). Delivery charges may be added as specified during the checkout process. Prices are subject to change at any time, but confirmed orders will not be affected by subsequent price adjustments.
If you wish to cancel or amend your order, please contact us as soon as possible. You may cancel your flower delivery order up to 24 hours before the scheduled delivery date and receive a full refund. Cancellation requests received after this period cannot be guaranteed a refund, as your order may have already been processed or dispatched. Custom or bespoke arrangements may not be eligible for cancellation or refund once preparation has commenced.
If you wish to amend your order, such as changing the delivery address or bouquet selection, changes are subject to availability and cannot always be guaranteed, especially at short notice. If amendments result in a price difference, you are responsible for any additional charges incurred.
Because flowers are perishable and personalised to your order, returns are generally not possible. However, if you receive flowers that are damaged, significantly not as described, or fail to arrive due to our error, please notify us within 24 hours of receipt. We may request photographic evidence and will offer a replacement, partial refund, or full refund subject to the circumstances and our assessment of your case. Tufnell Park Flowers is committed to ensuring every flower delivery meets expectations for customers in Tufnell Park and surrounding areas.
By placing an order with Tufnell Park Flowers, you confirm that you are over 18 years of age and are legally capable of entering into binding contracts. You agree to provide complete, accurate, and up-to-date information as required in the order process. It is your responsibility to ensure the recipient is available to receive the flowers at the specified date and time. We accept no liability for loss or damage arising from information errors supplied by the customer.
To the fullest extent permitted by law, Tufnell Park Flowers shall not be liable for any indirect, special, incidental, or consequential damages arising out of or in connection with your order or the use of our flower delivery service. Our total liability for any loss or damage arising from any order shall be limited to the total price paid for the order.
We will not be liable for any delay or failure in delivery caused by circumstances beyond our reasonable control, including but not limited to severe weather, traffic incidents, or acts of third parties.
Nothing in these Terms affects your statutory rights as a consumer under UK law, including rights relating to goods that are faulty or not as described.
We take your privacy seriously. The personal data you provide in the order process is processed in accordance with data protection regulations. Information is used solely for fulfilling your flower delivery order and enhancing your experience with Tufnell Park Flowers. For more details, please refer to our privacy policy, which explains how your information is collected, used, and protected while placing flower delivery orders online.
We reserve the right to undertake validation checks on all orders to ensure legitimacy. Orders that appear suspicious or fraudulent may be declined, cancelled, or reported to relevant authorities at our discretion. This protects both our business and our customers throughout Tufnell Park and surrounding areas.
All content featured on the Tufnell Park Flowers website, including images, logos, descriptions, and designs, are the intellectual property of Tufnell Park Flowers or our suppliers. Use of this content for any purpose other than personal reference or placing orders is strictly prohibited without written consent.
These Terms & Conditions and any disputes arising out of or in connection with your order or use of our flower delivery services are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
We reserve the right to amend these Terms & Conditions at any time as we see fit. Any changes will take effect immediately upon posting to our website. You are advised to review our Terms each time you place an order. Continued use of our service signifies acceptance of the updated Terms.
If you have any questions regarding these Terms & Conditions or need assistance with an order, please contact us through our online enquiry form. We are dedicated to supporting our valued customers in Tufnell Park and the surrounding communities, ensuring every flower delivery meets your satisfaction.
These Terms & Conditions apply to every customer placing an order for flower delivery with Tufnell Park Flowers from within Tufnell Park and the surrounding areas specified in our coverage. By using our online flower shop, you confirm that you have read, understood, and agreed to abide by all the terms outlined above.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Tufnell Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Tufnell Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
